Frequently Asked Questions

Got any more questions? Please get in touch with us through our Contact Us page and a team member will reach out to assist you immediately.

Shipping & Delivery

How long does shipping take?

Orders usually arrive within 4–12 business days depending on your location and current demand. You’ll receive a tracking number as soon as your order is on its way.

Can I return my order?

Of course! If you’re not happy with your purchase, you can return it within 30 days of delivery. Just make sure the item is unused and in its original condition. Contact us to start the process.

Will I receive tracking information?

Absolutely. Once your order ships, you'll get an email with a tracking number so you can follow your package all the way to your doorstep.

What if my package gets lost or delayed?

While it's rare, delays or lost packages can occasionally happen — but don’t stress, we’ve got your back. If your tracking hasn’t updated for a while or the status says "delivered" but you haven’t received anything, reach out to us at XXXX and we’ll take care of it ASAP.

Before contacting us, we recommend checking your tracking link for updates. If you're still having trouble locating your order, head over to our Contact Us page and we’ll be happy to help.

Is shipping free?

Yes! We offer free shipping on all orders across the United States and Europe .

Returns & Exchanges

Can I return an item if I changed my mind?

Yes! If you're not totally happy with your purchase, you can return it within 30 days of delivery – no questions asked. Just make sure the item is unused, in its original packaging, and in resellable condition.

How do I start a return or exchange?

Simple! Just email us at XXXX with your order number and reason for return. We'll guide you through the process step-by-step.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. In such cases, we’ll cover it.

How long does it take to get a refund?

Once we receive and inspect your return, your refund will be processed within 5–7 business days. You'll receive an email confirmation once it's done.

Can I exchange my item for a different one?

Yes, of course! If you'd like to exchange for a different color, size, or item altogether, reach out to us and we’ll make it happen – as long as the item is in stock.

What if I received a damaged or wrong item?

We’re so sorry about that! Please email us at XXXX with your order number and a photo of the issue, and we’ll send a replacement right away.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also pay via PayPal, Apple Pay, and Google Pay for extra convenience.

Is it safe to pay on your website?

Absolutely. Our website uses secure SSL encryption to protect your personal and payment information. We never store your credit card details, and all transactions are processed securely.

Can I pay in installments?

In some cases, yes! If installment options are available in your country (like Shop Pay or Klarna), you'll see them during checkout.

Do you charge in USD or local currency?

All orders are processed in USD unless stated otherwise. Your bank may convert the amount to your local currency based on their rates.

Orders support

I made a mistake with my shipping address. What should I do?

Contact us as soon as possible! If your order hasn’t shipped yet, we’ll be happy to update the address. Once it’s out, changes might not be possible.

Can I cancel or change my order after placing it?

We process orders quickly to get them to you fast. If you need to make a change, email us immediately and we’ll do our best — but we can’t guarantee edits after the order is left our warehouse.

I didn’t get an order confirmation. What now?

Check your spam or promotions folder first. If you still don’t see it, please contact us with your name and email, and we’ll resend the confirmation.

My tracking hasn’t updated in a few days. Should I worry?

Not at all! Sometimes carriers take a bit longer to scan updates. If there’s no movement for 5+ business days, reach out and we’ll investigate.

I accidentally ordered the wrong item. Can I fix it?

If your order hasn't been processed yet, we can switch it out. Message us ASAP and we’ll do our best to help.

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